Social content
Prepare and manage supported social posts in one workflow.
Ooctal Business Platform • Social Intelligence
Social Intelligence
Bring supported social publishing and customer conversation workflows into the business workspace. Available networks and functions depend on provider access and company configuration.
Workflows in this module
Available workflows depend on your subscription, configuration and local requirements. Review each process with your team before rollout.
Customer conversations
Review supported social inbox activity with customer context.
Channel connections
Connect supported social accounts subject to provider permissions.
Before you choose
- Confirm the modules and reports available in your subscription.
- Test the workflow with your own records, roles and business rules.
- Validate country-specific tax, payroll or regulatory requirements with a local specialist.
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