Sales returns and credit notes
Correct a sale while preserving the accounting and audit trail.
Use a sales return or credit note when goods are returned, an invoice is reduced, or a customer refund is due. Reference the original invoice, select the affected lines and quantities, enter the reason, and submit the document. Review the resulting stock and accounting effect before posting.
Do not delete a posted invoice to correct history. Use the supported reversal document and record any refund through the payment workflow.