Help Center
Practical guides and answers for using Ooctal.
Guides
Social And Whatsapp
Social & WhatsApp
Broadcast campaign setup and audience resolution
Create targeted email and WhatsApp campaigns with audience resolution and recipient verification.
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Email deliverability and spam prevention guidelines
Protect your sending domain reputation, reduce bounce rates, and ensure inbox delivery.
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Unsubscribe compliance and company suppression lists
Comply with RFC 8058 one-click unsubscribe and manage company-isolated suppression records.
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WhatsApp Business Cloud API setup, phone registration, and webhooks
Connect official Meta WhatsApp Cloud API credentials for verified automated messaging.
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Social inbox and WhatsApp messaging
Handle conversations and connect messages to customers.
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Connect a social or WhatsApp channel
Connect approved messaging channels with controlled access.
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Assign conversations and use tags
Keep incoming conversations owned and searchable.
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Approved replies and templates
Use channel-compliant replies without losing context.
Read guideSocial & WhatsApp
Messaging failures and retries
Handle undelivered messages and provider errors safely.
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